Oculus Quest 2 is one standalone virtual reality headset based on Android 10 operating system. Although it works smoothly most of the time, you may experience glitches or the headset itself may hang. This happens more often if you are downloading content from the App Lab to try out games that are not fully released.
The good news is that there is a way to reset the VR headset if it freezes, and a way to factory reset the entire device if things go wrong. Note that factory reset will delete all saved files from the device and restore it to its factory state, but you won’t lose any purchases. Of course, you can always re-download the game to your account.
How to Soft Reset Quest 2
For minor glitches and software problems, you don’t need to do a factory reset. Just try a soft reset instead. There are two ways to do this.
The first is simple:
- Wearing headphones. Then press and hold the power button on the right side until you see the Power off screen.
- Option Restart.
This will restart the headset and may clear many minor errors. However, if you can’t restart your headset or it hangs, there is another way.
- Press and hold the power button on the right side of the headset for at least 10 seconds. The headset will then power off.
- Wait at least 30 seconds, but up to a minute, then press and hold the power button until the headset turns back on.
Both of these methods will restore Quest 2.
How to factory reset Oculus Quest 2
If a soft reset doesn’t fix the problem, you may need to factory reset your Oculus Quest 2 headset. This returns it to factory settings; in other words, the same state as when you took it out of the box. All downloaded games, saved data and account information will be deleted.
If possible, take the time to sync your Tasks with your online account before taking this step. Your photos will be saved to your Oculus account if you do, and you can restore them later.
There are two ways to do a full factory reset: through the Oculus App or on the headphones themselves.
How to factory reset Quest 2 through the app
One Android app and a Apple iPhone Apps are available for Missions. Despite the name change to Meta, the phone app is still called Oculus. If your Oculus shows up as a registered device, you can easily perform a factory reset through the mobile app — but keep in mind that if your headset malfunctions, this may not work.
- Open the Oculus app.
- Clap Menu > Device.
- If you have multiple Oculus devices synced with your app, select the device you want to reset and tap Advanced settings.
- Clap Restore factory settings.
- A warning screen appears, warning that Oculus will delete all information stored on the headset. If you are sure you want to do the reset, press Reinstall.
After you start the process, the headset will do it automatically. Just wait until the process is complete and then you can go through the setup on your Task 2 again.
How to factory reset Mission 2 through headphones
If your Tasks can’t connect to the app or you can’t use your phone for another reason, you can still do the reset through your headset.
Note about the screenshot below: there is no way to take a screenshot from Oculus Quest 2 while at the boot screen. These screenshots are from Oculus and represent what the screen will look like, but it may be different when you do this yourself.
- Turn off your Quest 2 headset.
- Press and hold the power and volume down buttons until the headset opens to the boot menu.
- You can use the volume buttons to navigate through this menu. Pressing the power button selects an option. During testing, the options shown were:
- Start the device
- Device Information
- Restore factory settings
- Update Sideload
- Power off
Option Restore factory settings and press the power button.
- If you want to continue, select Yes, wipe and factory reset.
After that, the factory reset process will be conducted. Once it’s done, it should boot up and you can either do the setup again – hopefully this time without a glitch – or get your Quest 2 up for sale.
That’s all it takes to reset Task 2. If these repairs still don’t fix your problem, consider contacting Oculus support. The problem may be in the hardware and you may need to repair your Quest.