Although the days of Xbox Live power outages are all but gone, there are still many errors users can encounter while playing online. One of the most common and most annoying errors – is the Xbox error code 0x97E107DF. This code usually indicates a license validation error.
In practice, this means Xbox can’t launch games or digital apps. You will often see it appear with the error message, “An error occurred. Try again. If this happens again, go to xbox.com/errorhelp and enter the following code: 0x97e107df. The good news is that you can take steps to fix the problem.
Table of Contents
Check Xbox Live Service Status
The first step you should take is to make sure that the problem is not yours. If the error code stems from an issue with Xbox Live itself, there’s nothing you can do but wait for Xbox to resolve the issue.
You can check this out by checking the official website for Xbox Live Service Status. Go to the website and check if all services show a green check mark. If you see a yellow warning icon or a red stop icon next to any service, you can view status issues and learn more details.
You might also consider checking the official Xbox Twitter account, as the company often posts updates regarding current issues and estimated resolution times.
Perform a hard reboot
If there is no problem with Xbox Live itself, the next step would be restart your console. It is the easiest way to clear potential data errors in the cache and solve various problems that arise.
- Press the button on the front of the control panel and hold it for ten seconds. Release it when the console powers off.
- Remove the power cord from the back of the control panel.
- After 30 seconds, reconnect the power cord and turn the control panel back on.
This method works for both Xbox One and Xbox Series S/X. After you restart the console, try launching the game again.
Log out and log back in
If a hard reboot doesn’t solve the problem, then the problem may be in your credential validation. The easiest way to fix this is to sign out of Xbox Live and sign back in.
- If you’re playing a game, tap the center button on your controller. In the menu, select Home.
- Scroll to your profile picture.
- Option Log out.
After you log out, restart your console. Log back into your account (if you’re not set up to auto-login) and check if you still receive the error.
Check your network connection
Sometimes this error occurs because your Xbox does not have stable connection on the internet or it “thinks” it’s online, when it’s not. The root of this problem can be many things, but the first step is to diagnose it.
- Open Setting.
- Option Network settings.
- Option Check the network connection.
The next screen will show, “All is well. Your console is connected to the Internet” or it will tell you that your Xbox is not online. If your Xbox isn’t online, make sure the ethernet cable is properly connected (if using a hard-wired connection), or use the Settings menu to set up and connect to your Wi-Fi network.
- Open Setting.
- Option Network settings.
- Option Set up a wireless network.
- Select the Wi-Fi network you want to use and enter the password.
Your Xbox will try to connect to the network you selected. After completing the connection, check if you still receive the error code.
Update your dashboard
If your console is not running the latest version of the operating system, you may get this error. While most Xbox consoles will update automatically, you can force it to check for updates.
- Open Setting.
- Option System.
- Option Update.
If an update is available, you can select it from the menu. If not, it will say No console updates yet. Alternatively, you can check when the dashboard was last updated and enable automatic updates from this menu.
Remove alternate MAC address
Sometimes the problem lies in the Xbox’s network connection to the server. Removing alternate MAC addresses can help.
- Open Setting.
- Option Network settings.
- Option Advanced settings.
- Option Alternate MAC address.
- Option Strange.
After you remove the alternate MAC address, restart your Xbox and check again to see if the problem is fixed.
Xbox error code 0x97e107df is a common problem, but you shouldn’t let your gaming experience suffer. Try these steps to fix the problem and get back to the competition in Halo without skipping a beat.
