Have you ever browsed the Internet with IE happily until all of a sudden you get this horrible thing “Internet Explorer has encountered a problem and needs to be closed” error message, then IE completely shuts down and you lose all tabs along with any forms you may have filled out? I now use Chrome religiously, this hasn’t happened to me even once, but it has happened all the time with Internet Explorer.
So, for those poor people still using an older version of IE, here’s a quick list of steps you can take to try and fix a basic problem. The cause of this error can be anything, so you may have to try a few different methods before the problem is fixed. If you click the link to view the data the error report contains, you might see something like this:
Error sign
AppName: iexplore.exe AppVer. 7.0.5730.11 ModName: undefined
ModVer: 0.0.0.0 Offset: 61eb77e0
So what can you do if you get this error? Try each of the following steps and see if the problem goes away.
Table of Contents
Method 1
Open IE, go to Tools, Internet Options or click the Settings gear icon in the top right, then delete temporary Internet files. In Browsing History, click Delete button and then check Temporary Internet files and website files. In case you downloaded the executable that is causing the problem, this will delete it.
Method 2
In some versions of IE, script debugging can be the cause of this problem. You can try disabling script debugging by going into Internet Options again, clicking on the Advanced tab and then selecting Disable script debugging (Internet Explorer) and Disable script debugging (Other) the boxes.
Method 3
Run anti-spyware and anti-virus software on the computer. Download Malwarebytes Anti-Malware and Spybot and run each to remove any malware. Both programs have a free version and that’s all you need. Also, download it Ccleaner and HiJackThis and run both applications. Get rid of the unwanted items you see when you run HiJackThis (you’ll have to read the documentation to know what to remove).
Method 4
Go Begin, Run and then type in MSCONFIG. Click Start up and uncheck all items and then restart the computer. This disables all running startup programs. If you still get the error, go ahead and re-enable the errors one by one and see where the problem comes back. This is called performing a clean boot.
Method 5
Turn off Smart Tags in Internet Explorer by going to Tools, Internet Options, Advanced and then delete Turn on smart card check box.
Method 6
Install the latest updates from the Microsoft Update website. If you start receiving this error AFTER installing the latest updates, you will have to perform a System Restore to the point where the updates were installed. You can access the System Restore feature by going to Begin, All programs, AccessoryAnd after that System Tools.
7 . method
Use the System File Checker to scan for changes or modifications to Windows protected files. If any file is overwritten or deleted, etc., SFC will automatically retrieve the correct version of the file and replace it. You can run SFC by going to BeginAnd after that Runknock on CMD and then type sfc / scannow in the command window.
Method 8
Re-register the Internet Explorer DLL file. Click Beginafterward Runknock on CMD and then enter the following lines and press enter after each one:
regsvr32 softpub.dll
regsvr32 wintrust.dll
regsvr32 initpki.dll
regsvr32 dssenh.dll
regsvr32 rsaenh.dll
regsvr32 gpkcsp.dll
regsvr32 sccbase.dll
regsvr32 slbcsp.dll
regsvr32 cryptdlg.dll
9 . method
Disable all third-party add-ons for Internet Explorer by going to Begin, Dashboard, Internet Options, Advanced and then uncheck “Enable third-party browser extensions“In the Browse section. You will have to scroll down a few lines.
You can also start IE without any add-ons by going to Start, All Programs, Accessories, System Tools and clicking Internet Explorer (No More Ons).
10 . method
Sometimes compatibility issues cause problems with the graphics card. To check and see, go to Internet Options, Advanced and select Use software rendering instead of GPU rendering bottom box Accelerated Graphics.
Method 11
One last option you can try is to reset Internet Explorer. Again, go to Advanced in IE Preferences and at the bottom you will see Reset button.
Also, make sure to check Clear personal settings when you get the pop-up dialog to confirm the reset.
Hopefully if you are getting this error, one of the methods mentioned above will fix the problem. If you have questions about how to do a step, feel free to post a comment and I’ll try to help you out! Interesting!
