For the most part, Hulu is a stable video streaming service that works perfectly on mobile devices, computers, smart TVs, consoles, etc. However, the problem with the device, browser or connection Your internet connection may cause Hulu to display multiple error codes.
You’ll get the Hulu error code RUNUNK13 on your screen if the streaming service can’t connect to your device when you play the movie. This error is usually caused by network related issues, server downtime on Hulu’s end, errors in the Hulu app, etc. Refer to the troubleshooting fixes below for recommendations about troubleshooting.
Table of Contents
Troubleshoot your Internet connection
Many streaming services have recommended speeds for the ultimate video streaming experience. For example, Netflix recommends at least 3 megabits per second (3 Mbps) for streaming in Standard Definition (SD), 5 Mbps for high definition (HD), and 25 Mbps for ultra-high definition (UHD) content. Internet speeds below these numbers will result in buffered video, audio delayand other Netflix errors.
For a glitch-free viewing experience, Hulu recommends a minimum connection speed of 3 Mbps for content in Hulu Streaming Library8 Mbps for live stream and 16 Mbps for (UHD)/4K content.
- Visit Fast.com in your browser to run a speed test on your internet connection. If your connection speed drops below Hulu’s recommendations for the quality of the video you’re playing, disconnect other devices from your network to free up bandwidth.
- You should also pause any data-intensive apps or activities (downloading files, installing apps, playing games, streaming music, etc.) on your network.
- If you’re using a wireless network, move your mobile device, computer, or streaming stick closer to the Wi-Fi router (or vice versa).
- Restarting your router can also improve your connection speed and fix network-related problems that cause the Hulu error code RUNUNK13.
- If your connection speed is still slow, contact your internet service provider to report the problem.
- See some tips on speeding up slow mobile data connections for mobile devices that use mobile data.
- If you are experiencing the error code Hulu RUNUNK13 on your Windows device, read our guide on how to get faster upload and download speed in Windows 10.
Check Hulu Server Status
Use online-based website monitoring tools like DownDetector to check if Hulu’s servers are working properly or experiencing an outage before fixing other potential causes of the error.
If these tools indicate a problem with the Hulu server or other Hulu users are reporting similar problems, contact Hulu Support.
Force close Hulu and clear app cache
Hulu may not be able to play movies or TV shows if the app is experiencing temporary problems or if the app corrupted temporary files. Open the Hulu app info menu on your device, force close, relaunch the app and check if that solves the problem.
On Android phones and tablets, press and hold the Hulu app icon, select information iconclap Force close and choose ALRIGHT on the confirmation prompt.
Clap Open to relaunch Hulu. If the error message persists, go back to the app info page, select Memory and cacheand press Clear cache to delete application temporary files.
For Fire TV devices, go to Setting > Applications > Manage installed applications > Hulu > Must be stopped. You should also choose Clear cache to remove Hulu temporary files from your Fire TV (or Fire TV Stick).
Hulu App Update
Hulu strongly recommends installing the latest versions of its streaming apps as soon as they’re published. These app updates provide new features and bug fixes that address performance issues and bugs.
Open the app store on your device and update Hulu to the latest version. Better yet, visit Hulu system and app update page for clear instructions on how to update Hulu on all compatible devices.
Update your browser
If you are streaming content via a web browser, it is essential to have the latest browser version installed on your device. An outdated or faulty browser can cause connection issues that cause Hulu to display the error code RUNUNK13 when you play content.
Although the major web browsers update automatically, open your browser’s settings menu to check for updates.
Hulu supports Google Chrome (macOS and Windows), Mozilla Firefox (macOS and Windows), Safari (macOS only), and Microsoft Edge (Windows only).
To update Chrome and Microsoft Edge, select the browser’s menu icon> Setting > About Chrome or About Microsoft Microsoft.
For Firefox, open your browser Setting > Sharedgo to “Update Firefox” and select Check for updates. If Firefox downloaded an update in the background, select Restart to update Firefox to install the update.
Installing the latest macOS updates keeps Safari up to date. Connect your Mac to the Internet and access System Preferences > Software updates > Upgrade now or Update now to install the latest macOS version/update.
Delete Hulu Cookies and Website Data
If you’re still receiving the Hulu error code RUNUNK13 in your web browser, clearing Hulu’s cookies and site data may fix the problem. Note that this will log you out of your Hulu account in the browser and reset other website preferences.
Clear Hulu Cookies and Website Data in Chrome
Close all Hulu tabs and follow the steps below.
- Paste chrome://settings/siteData in the address bar and press enter.
- Type hulu in the search bar and select Erase it all.
Delete Hulu Cookies in Mozilla Firefox
For Hulu users experiencing this error code RUNUNK13 on Firefox, clear the streaming service’s cookies and website data following the steps below.
- Paste about: option #privacy in the address bar and press enter.
- Scroll to the “Cookies and Site Data” section and select Data Management.
- Type hulu in the search bar and select Clear all displayed.
Clear Hulu Cookies in Safari
Launch Safari, select The hunt on the menu bar, select Interestsgo Privacy tab and select Website data management.
Type hulu in the search bar and select Erase it all.
Restart your device
If you’re still getting the Hulu error code RUNUNK13, turn your device off and back on again. This simple troubleshooting step can solve the problem above all Hulu-enabled devices.
Be it a smartphone, tablet, smart TV, streaming device (Chromecast, Fire TV, Apple TV, Roku, etc.), reboot and try playback on Hulu.
Hulu Error Code RUNUNK13: Other Troubleshooting Fixes
Updating your device’s software or firmware to the latest version can also resolve issues that prevent Hulu from playing content on your device. You can also try resetting your device’s network settings to factory defaults. Contact Hulu support if all troubleshooting steps proved ineffective on your device.
