You may have heard of chatbots (or bot) before. They are supposed to replace mobile apps, email marketing and change the customer service industry for good. They must also take care of your responsibilities as a business owner, such as increasing revenue, attracting new customers, collecting data, and cutting your costs.
If you also find the idea of someone (or rather something) else doing your work for you appealing, check out this list of the best Facebook Messenger bots for business. We have found some of the best Messenger bots out there that you can use as examples if you are looking to create your own bot.
Table of Contents
What is a Facebook Messenger bot?
Facebook Messenger bot, or Facebook chatbot is an AI-powered automated messaging software for chatting with people. A chatbot can be placed on any website or page, but with Facebook’s over one billion user base, it makes sense to use Messenger as a platform.
Bots can understand questions, answer them, and perform simple tasks like providing information or scheduling appointments. It’s a time saver for both the customer and the business. Using a Messenger bot, you can get the information you’re looking for, avoiding installing another app, making phone calls, or wasting time on Google.
Why use Messenger Bot for a business?
One of the biggest advantages of using Messenger bots for business is obviously Messenger’s wide reach as a platform. People don’t just use Messenger as a standalone messaging app anymore. Many people use Facebook Messenger when they want to talk to a business about a customer service issue. Also, if you are looking to connect with your customers, creating a Messenger bot is much easier than creating a mobile app.
Some other benefits include reaching new customers, helping you process transactions, re-engaging your previous customers and improving customer service.
Top Facebook Messenger Bots for Business
We have compiled a list of some of the best Messenger bot examples. See how other businesses are using them and get inspired to add your own Facebook Messenger bot.
Not many people like filling out surveys. As a business owner, you sometimes have to jump through hoops to get customers to respond to you in the form of answering some questions. That’s because this interaction happens after the customer receives the service you provide and they get nothing from it.
Using a Messenger bot to ask them to fill out a survey would make the task seem daunting. No need to download or fill out the registration form. The customer just needs to enter the answer.
Surveybot is easy to use as it does not involve coding. All you need is to create a survey using Surveybot website and then forward the link to your customer in Messenger. Surveybot will collect the answers for you so you can analyze them later.
Domino’s Pizza bot is a great example of using a Facebook Messenger bot to speed up the ordering process for both you and your customers. When you use a bot to handle the ordering process, you’re freeing up one or more of your employees (or yourself) to perform other tasks, saving your company time and money. Plus, since the bot doesn’t stop, your customers won’t have to wait until someone is ready to take their order.
Domino’s Pizza bot manages the entire ordering process from start to finish. You start by choosing Orderarrive Track orderor to access Customer support. When placing an order, the bot will show you all available pizza options and you can add them to your cart by selecting More to order. The whole process is very simple and does not take more than a minute.
Another thing Domino’s Pizza bot does is re-engage the company’s previous customers. The bot saves information about people who have completed orders in the past and asks them if they want to fulfill a similar order.
You can imagine that interacting with a chatbot is a lot different than interacting with a human business representative on Messenger. You can set up your bot to interact with your customers in a playful yet informative way and make them feel like they’re talking to an online friend rather than a business.
The Pure Adrenaline Gym bot uses emojis, gifs and a language that doesn’t feel dry or mechanical. The whole interaction with this bot is like actually talking to another person online, making people feel more comfortable and more likely to buy from you.
If your business is tied to scheduling appointments and meetings, see what Sephora does with their Facebook Messenger bot for business. Using a Messenger bot will allow your customers to schedule appointments easier and faster whenever they are online. No need to call or browse the company’s website looking for contact details. You can even use a bot to replace a customer service specialist.
Sephora is a beauty brand that was one of the first to start using the Messenger program. Their bot helps customers schedule in-store service appointments. The procedure is very simple and only takes a few minutes. Simply select Book a service, then select the service you want to schedule, and the time and location closest to you.
Your Messenger bot can help you drive customers to buy your products and services. You can create a bot that will collect information about your customers’ likes and dislikes and make personalized recommendations to them. A good example of such a bot is the Kayak Messenger bot.
The Facebook Messenger Kayak bot provides users with flight and hotel recommendations based on their needs. When a user messages Kayak for the first time, the bot asks them a series of questions to find out what they’re looking for on their trip. There is also an option to ask travel related questions using the Kayak bot, which is a great alternative to spending hours on Google searching for relevant information. Bots can be of great help to those who are traveling for the first time and don’t know where to start.
You can use the same strategy to get customers to buy if your business offers a wide range of products to different audiences, such as an online store or delivery service.
Evernote is not just a great note taking app, they also have a nifty Evernote Messenger bot that they use to handle customers’ online queries. Contacting customer support is always associated with long waits and busy phone lines. With Evernote, you can simply message the bot and get an instant reply.
When you first message Evernote on Messenger, the bot will ask you for your email address and detail your query. This way, you don’t feel anxious about waiting for the company’s response, but instead, rest assured that a customer service specialist will contact you as soon as possible.
If you’re having trouble with customer support or getting a lot of questions from customers, you can set up a similar Facebook Messenger bot for your business to make your customers feel heard and improve their image. your business photo.
Create a Facebook Messenger Bot for Your Business
Owning your own business means dealing with competition 24/7. If you’re always looking for ways to beat your competition and connect with your customers in a more effective way, give Facebook Messenger bots a try. You can create Messenger bots for your website, as well as a Facebook page.
Have you ever used a Facebook Messenger bot for work purposes? If you set up a company for your own business, what duties would you perform? Share your thoughts on the Facebook Messenger bot with us in the comments section below.
